Have Your Account Number Ready

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Customer service inefficiency at some businesses sends us packing to websites and corporate chat rooms, at least they don’t have recorded messages. You dial the number, and here they come.

If you want to go to Vancouver, B.C. press I.

If you want to go to Hawaii, press 2.

If you want to go to Iguazu Falls in  Argentina and Brazil,  press 3.

If you want to go to Manitoba Canada get off the phone.

People who work at the Customer Service pool have their own stories to tell. They feel it’s one-sided to call them the bad guys. The things they go through are so bad, Hollywood, Bollywood, Nollywood and even Netflix won’t touch with a barge pole.

Caller: Yesterday, I was trying to call my sister when the phone ……

Customer Service: Maam, what’s your account number?

Caller: I got the bloody bill today. When did I make these calls?

Customer Service: Sir, what’s your account number?

Caller: This is a rip-off, you said this tablet ……….

Customer Service: Sir, what’s your account number?

Caller: I charged my phone but it’s not ……….

Customer Service: Maam, what’s your account number?

Customer service has tales of being on hold while callers shout at kids who want to speak to mummy, of callers who don’t know their account numbers, of callers who complain about the type of music while on hold, of callers who call from unorthodox places.

Customer Service:  (noise, water down a drain) Sir, where are you calling from?

Caller: From the seat, if that’s your damn business.

Morale of the story? Have your account ready when you call any business. In fact, know all your accounts by heart. Do you? I’m working on it.

By: Nonqaba waka Msimang.

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