Google and Old Age Homes
Do tech companies have community outreach programs for seniors in old age homes? Probably not, and we are using Google as a generic term for tech companies.
They can sponsor tech staff for people in care. Homes for the aged should have technology staff on a part time basis to help residents with the internet, their phones and all online related activity. Why? Because kids and grandchildren are very busy and don’t have time to teach them online dangers and benefits.
The main reason for hiring computer experts for senior citizens in care, is plain reality: we do personal business online whether we like it or not.
1. the government pays their pension and other entitlements online.
2. doctors and dental appointments are booked and confirmed online.
3. banks send statements via email. Pre-approved is the buzz word for almost anything. You can be pre-approved to buy a house or vehicle.
4. service providers sometimes send things in PDF. What is PDF? Seniors who were in business before retirement obviously know what it is, but there are many who don’t.
5. most senior citizens have cell phones. They can’t have a home phone because they live in institutions.
6. their families send them photos/videos which they cannot open because they don’t understand their phones very well.
7. most of their friends have laptops. Some are even on social media.
8. If they are on social media, so-called friends and followers can defraud them in the name of ‘love’.
9. hackers are on the prowl, offering them ‘free gifts’. How can someone who doesn’t know you give you a gift? Common sense out of the window, for all of us, not just elderly people. Hey! those hackers break into airline companies’ servers.
10. Microsoft, Google, etc. love updates and they can drive you crazy. I swear the aim of updates is to throw out of the window things you’ve mastered about your machine or device, so that you can start all over again. It is even worse for someone living alone in an old age home somewhere.
Technology support for retirement homes can be part time, because some residents are very comfortable with computers and smart phones. Others are not. The tech person is there to attend to personal online problems and also provide tips on how to be fix bugs.
Nonqaba waka Msimang
Executive Blogger
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